Common queries answered

Frequently asked Questions

Opt for higher resolution; AI or EPS files are optimal.

Absolutely! We maintain your artwork on file for seamless reordering and easy application to other products.

Certainly! During the design process, upload your image, and a pop-up will inquire about the number of colors and their Pantone codes. While this step is optional, providing Pantone colors ensures a precise match. If you opt not to input Pantone colors, we’ll closely match them. Note that for a few products, exact PMS matching may not be feasible due to printing process limitations, as indicated on the product page.

Absolutely! We cater to customers globally. Contact us for options and pricing.

We accept all major credit cards and PayPal.

Cancellation is possible anytime before the order enters production. Once items are imprinted, cancellations cannot be accepted. If you need to modify your order, feel free to contact us, and we’ll gladly assist you.

We collect all relevant taxes for goods and services shipped to California and New Jersey. If you’re located in CA or NJ and qualify for tax exemption, inform us, and we’ll address it accordingly.

Absolutely! Reach out to us, and let’s explore what discounts we can offer for your high-volume needs.

Still need help?

Get in touch with us

BrandedItems, inc | 3002 Dow Avenue | Suite 224 | Tustin | CA 92780 | 800-927-2630

E-mail proof

You will receive a complimentary email proof for your custom artwork before we proceed, ensuring accurate production of your order.

Price matching

We will beat any advertised price!

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Get your favorite promotional products just in time for your next event.

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